FAQ

Frequently Asked Questions

From pre-cruise preparations to post-cruise disembarkation, choose a topic below for common questions and answers

WHAT ARE WORKSPACE.CITY’ OPERATING HOURS?

Our hours of operation are 9am to 6pm. Monday to Saturday. Private studios and dedicated desks will have key card access to the office 24*7.

IF I WANT TO VISIT WORKSPACE.CITY, DO I NEED TO SCHEDULE A TOUR OR CAN I JUST WALK IN?

Feel free to walk into any of the Workspace.city centres. But we suggest you schedule a tour with us either by calling us on: +91-8880000220 or emailing us on: workspacecity@gmail.com

HOW MANY GUESTS CAN VISIT ME IN WORKSPACE.CITY?

As many as you like. So long as each guest is registered at the front desk. But we suggest you keep your guest list limited to avoid disruptions.

ARE THERE ANY PROVISIONS FOR A PHYSICALLY CHALLENGED PERSON?

All our centres are designed to facilitate disabilities. For any special requirements, you could reach to our community managers and we will do our best to accommodate your needs.

AM I ALLOWED TO CARRY ALCOHOL TO WORKSPACE.CITY?

Alcohol within Workspace.city centres is not allowed

IS SMOKING ALLOWED ON THE WORKSPACE.CITY PREMISES?

Smoking within Workspace.city centres is not allowed

WHAT ARE THE KYC DOCUMENTS WHICH WILL BE TAKEN FROM ME WHEN I SIGN UP FOR A MEMBERSHIP?

The list of KYC documents vary from the format of worksphere picked by a member. Adding to this, each member is required to submit the following documents:
Company Incorporation Letter
Company Pan Card
Individual Identity Proof
Address Proof

WHAT ARE THE KYC DOCUMENTS WHICH WILL BE TAKEN FROM ME WHEN I SIGN UP FOR A MEMBERSHIP?

We believe in keeping our membership packages transparent. Therefore, we are upfront about all charges and additional costs which would be charged.

ON COMPLETE OCCUPANCY, IS THERE A WAITLIST? HOW DO I GET MYSELF ADDED TO THE WAITLIST?

There is a waitlist to become a Workspace.city member. Get in touch with our community managers and they will add you to the waitlist

IS MY MEMBERSHIP PLAN TRANSFERABLE?

A Workspace.city membership plan is non-transferrable. Therefore, we encourage you to make use of the membership plan completely.

DO I GET ANY BENEFITS OR REWARDS FOR REFERRING MY FRIENDS TO WORKSPACE.CITY?

Yes. Workspace.city does have a referral program. Feel free to visit http://community.Workspace.city.com/member-referral/ for more information. We would be delighted to help your friends and colleagues.

DO ALL AGREEMENTS BEGIN ON THE 1ST OF EVERY MONTH?

Yes, all agreements begin on the 1st of every month. If you wish to start your membership in the middle of the month we will raise a prorated invoice for the membership fee on the 1st of the following month. Membership fee will be raised subsequently for rest of the months.

WHEN DO I HAVE TO INFORM WORKSPACE.CITY THAT I INTEND TO MOVE OUT?

Notice to Vacate must be submitted to the respective community manager 30 days prior to the intended move out date. However, all move outs are only accommodated on the last date of the month. Therefore, the membership fee would be payable until the end of the intended month of move out.

MY TEAM HAS OUTGROWN OUR PRIVATE STUDIO. CAN WE MOVE TO A LARGER UNIT?

We would be glad to help you move to a larger unit. Reach out to your community manager and they’ll help you out. Please let us know in advance though to make your experience smoother.

WHAT IS A VIRTUAL OFFICE AND WHAT DOES IT INCLUDE?

As per the virtual office package-also known as the mailroom package, the Workspace.city office address can be used as a registered business address. Thus, allowing community members to receive mails and packages on your behalf.

CAN A PERSON BELOW 18 YRS BECOME A MEMBER?

As per the Indian Contract Act 1872, a legal contract with a person below the age of 18 is considered null and void.

WHAT ARE MY PAYMENT OPTIONS?

We accept payments via cheque, wire transfer and credit cards. Payments are also possible via net banking and credit cards through the Workspace.city Connect app.

HOW DO I CHANGE MY PAYMENT INFORMATION?

You change your payment information by logging on to the Workspace.city Connect app at www.connect.Workspace.city.com. Alternatively, you could get in touch with your community manager.

HOW MUCH DO I NEED TO PAY TO RESERVE AN OFFICE?

In order to secure your Workspace.city membership, you are required to pay a security deposit equivalent to 1 months of membership fees

ON WHAT DATE WILL I RECEIVE MY MONTHLY PAYMENT INVOICE AND BY WHEN SHOULD I MAKE THE PAYMENT?

All payment invoices are generated on the 1st of every month. You are given a grace period of 7 days to make the payment, after which a late fee will be applicable.

DOES WORKSPACE.CITY CHARGE A FEE FOR LATE PAYMENTS?

Yes, Workspace.city charges late fees. If a payment is not received within 7 days of the due date, member will have to pay a certain amount of late fee. You could get in touch with the community team to understand how this works.

CAN I CHECK AND DOWNLOAD INVOICE AND RECEIPTS?

Yes, all invoices and receipts are available for view and download via the Workspace.city Connect app.

Contact Us

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Documentation

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Support

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Office Hours

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